Updated 18 October 2019
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
Notice of inspection
We gave the service 48 hours’ notice of the inspection visit because we needed to be sure the provider would be available to support the inspection. Inspection activity started on 20 September 2019 and finished on 1 October 2019. We visited the office location on 20 September 2019.
What we did before the inspection
Prior to this inspection we reviewed all the information we held about the service, including data about safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We used information the provider sent us in the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.
We used all of this information to plan our inspection.
During the inspection
As part of our inspection we spoke with three people who received care from Amily Homecare and visited one person in their home. We spoke with four relatives to gain their views of the service provided to their relatives. We also spoke with the provider, care manager and three staff members. We reviewed a range of documents about people's care and how the service was managed. We looked at five care plans, three staff files, medication administration records, risk assessments, policies and procedures and internal audits that had been completed.
After the inspection
Following the inspection, we spoke with an additional two staff members. We reviewed additional information requested from the provider including staff training records and further audit information.