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Martham Lodge Residential Care Home Good

The provider of this service changed - see old profile

Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Martham Lodge Residential Care Home on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Martham Lodge Residential Care Home, you can give feedback on this service.

Inspection carried out on 1 July 2019

During a routine inspection

About the service

Martham Lodge is a residential care home providing personal care to 20 people aged 65 and over. The home accommodates people in one adapted building. At the time of the inspection 20 people were living there.

People’s experience of using this service and what we found

Staff training was excellent and tailored to individual needs and this promoted extremely personalised care. The service developed strong links with health care professionals and people’s health needs were met very well. People received individualised support with their nutrition and hydration and the home was well adapted to meet individual needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff ensured people were always provided with care that kept them safe. Relatives had full confidence in the staff managing any potential risks to people using the service. Medicines were managed very effectively and where possible, people were supported to reduce the amount of medicine they were taking.

People and relatives told us about, and we saw staff delivering sensitive care. Staff developed warm relationships with people and their relatives and this maximised the benefit of the care provided. People were encouraged to live their lives as independently as possible and staff always ensured people’s dignity was upheld. People were encouraged to make choices about their care.

Staff delivered individualised care and they were committed to promoting people’s wellbeing. Staff responded very well to any changes in people’s needs. The service actively helped people avoid social isolation. People and relatives had confidence that if there were any issues these would be quickly resolved. End of Life care and support was good.

The registered manager demonstrated effective leadership and the service was very well managed and governed. There was a caring and supportive working culture which promoted staff development and improvements in care delivery. Equality and diversity was encouraged. Engagement with the community and other stakeholders involved in care provision was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published October 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 12 August 2016

During a routine inspection

Martham Lodge is a residential home that provides care, support and accommodation for up to 20 older people, some of whom may be living with dementia. At the time of our inspection there were 20 people living in the home.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People lived in a safe environment. Staff knew how to recognise signs of possible abuse and knew the correct procedures for reporting concerns. In addition, there were enough well trained staff to support people. Appropriate recruitment checks were carried out before staff began working in the home. The premises were well maintained and any safety issues were rectified promptly.

Identified risks to people’s safety were recorded on an individual basis and there was guidance for staff to be able to know how to support people safely and effectively.

Medicines were managed and administered safely in the home and people received their medicines as prescribed.

People were supported effectively by staff who were skilled and knowledgeable in their work and all new members of staff completed an induction. Staff were supported well by the manager and the provider.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005, Deprivation of Liberty Safeguards (DoLS), and to report on what we find. The manager and staff understood the MCA and ensured that consent to care and treatment was sought in line with legislation and guidance.

People had enough to eat and drink and enjoyed their meals. When needed, people’s intake of food and drinks was monitored and recorded. Prompt action and timely referrals were made to relevant healthcare professionals, when any needs or concerns were identified.

Staff in the home were caring and attentive. People were treated with respect and staff preserved people’s dignity. Visitors were welcomed and people who lived in the home were encouraged and supported to be as independent as possible. People were also supported to follow pastimes or hobbies of their choice.

Assessments were completed prior to admission, to ensure people’s needs could be met. People were involved in planning their care and received care and support that was individual to their needs. Risk assessments detailed what action was required or needed to be carried out to remove or minimise any identified risks.

People and their families and friends were able to voice their concerns or make a complaint if they felt they needed to. People were listened to and appropriate responses and action were taken.

The service was well run and people’s needs were being met appropriately. Communication between the management team, staff, people living in the home and visitors was frequent and effective.

There were a number of systems in place to monitor the quality of the service. Regular audits were also carried out by the provider, in order to identify any areas that needed improvement.