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Martham Lodge Residential Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 30 July 2019

About the service

Martham Lodge is a residential care home providing personal care to 20 people aged 65 and over. The home accommodates people in one adapted building. At the time of the inspection 20 people were living there.

People’s experience of using this service and what we found

Staff training was excellent and tailored to individual needs and this promoted extremely personalised care. The service developed strong links with health care professionals and people’s health needs were met very well. People received individualised support with their nutrition and hydration and the home was well adapted to meet individual needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff ensured people were always provided with care that kept them safe. Relatives had full confidence in the staff managing any potential risks to people using the service. Medicines were managed very effectively and where possible, people were supported to reduce the amount of medicine they were taking.

People and relatives told us about, and we saw staff delivering sensitive care. Staff developed warm relationships with people and their relatives and this maximised the benefit of the care provided. People were encouraged to live their lives as independently as possible and staff always ensured people’s dignity was upheld. People were encouraged to make choices about their care.

Staff delivered individualised care and they were committed to promoting people’s wellbeing. Staff responded very well to any changes in people’s needs. The service actively helped people avoid social isolation. People and relatives had confidence that if there were any issues these would be quickly resolved. End of Life care and support was good.

The registered manager demonstrated effective leadership and the service was very well managed and governed. There was a caring and supportive working culture which promoted staff development and improvements in care delivery. Equality and diversity was encouraged. Engagement with the community and other stakeholders involved in care provision was good.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published October 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 30 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 30 July 2019

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 30 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 30 July 2019

The service was well-led.

Details are in our well-Led findings below.