Prime Way Care Sheffield

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People were at the centre of their care and support. Care was tailored to people’s individual needs, wishes and preferences, with staff adapting their approach to reflect how people wanted to be supported. Staff demonstrated an understanding of people as individuals and supported them to make choices about their care and daily lives. This helped people feel listened to, respected and involved in their support.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People received support from regular staff who understood their individual needs and spoke their preferred language. This promoted familiarity and helped staff communicate with people, supporting positive relationships. The use of regular staff supported continuity of care and helped people feel comfortable and understood.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People were provided with information about their care and support in formats they could understand. Staff considered people’s individual communication needs and presented information in an accessible way, supporting people to understand their care arrangements.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. People were listened to and involved in decisions about their care and support. Staff took account of people’s views, wishes and preferences when planning their care and people shared their views during care reviews or monthly care quality monitoring calls. People’s feedback was used to identify any changes needed to care delivery.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Staff considered people’s communication needs and personal circumstances when arranging and delivering care, supporting people to access the services and support they required. People received care which reflected their individual needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People received person-centred care based on their assessed needs. A staff member told us, “Prime Way Care Sheffield provides person centred care without discrimination, based on each person’s assessed needs.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s care records included information about people’s individual aims, goals and outcomes supporting staff to understand what was important to people and how they wanted to be supported in the future. At the time of the assessment, no people were receiving end of life care. However, the service recognised the importance of discussing people’s wishes and preferences for future care and had appropriate policies and procedures in place to guide staff in providing end of life support when required.