Prime Way Care Sheffield

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed in detail, with information recorded in a person-centred way. Care records included clear guidance on how people communicated best and how staff should support them to express their needs and preferences. The service considered people’s communication needs, including where English was not their first language. Staff were appropriately matched to people’s communication needs, supporting effective communication and helping people feel understood and involved in their care.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were involved in decisions about their care and support. Reviews included opportunities for people to share their views about what was working well and identify any changes or improvements they wanted. Care records included food and fluid monitoring, supporting staff to identify and respond to people’s nutritional and hydration needs. There was evidence of staff working with partner agencies where needed. Assessments were also in place to identify and manage the risks of pressure damage.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked together effectively to ensure people received consistent care and support. Daily records provided staff with clear information about the support people required each day. Team meetings provided opportunities for staff to discuss changes in people’s needs, any complaints and whether people had received care in line with their agreed assessment. This supported staff to remain informed and respond promptly when people’s needs changed.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Relatives told us the service had a positive impact on their relatives’ quality of life. A relative said, “They [staff] are absolutely amazing, [relative] was struggling previously, when I visit and speak with [relative], I can see their quality of life has changed for the better.” People’s care plans reflected their individual goals and desired outcomes. For example, people were supported to access their local community more often to reduce isolation and increase social opportunities.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People’s skin integrity was monitored through skin integrity risk assessments. Assessments were reviewed regularly to identify any changes in people’s needs and ensure appropriate measures remained in place to reduce the risk of pressure damage. People’s aims and goals were included in their records, these were reviewed on a regular basis.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent to care and treatment was sought and recorded through consent forms, with information provided to people when they started using the service. Welcome information included detailed guidance on people’s rights and these rights were discussed as part of each review. Staff understood the importance of obtaining consent and respecting people’s choices. A staff member told us, “I would respect their decision, explain the risks, offer alternatives and report and record any refusals.”