Prime Way Care Sheffield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Feedback from people and relatives about the care provided was positive. People spoke highly of staff and the quality of care they have received. One person said, “My care has been great, the carers are very good.” Relatives told us they were pleased with the care and support provided. A relative said, “[Relative] is very happy, they have built a good relationship with their carer.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People received care and support which reflected their individual needs, preferences and wishes. Care plans contained detailed information about people’s routines, communication needs and personal preferences, providing staff with guidance on how each person wanted to be supported. Staff understood people as individuals and adapted their approach to meet their specific needs. People were involved in decisions about their care and supported to maintain their independence and preferred routines.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans reflected their individual wishes, preferences and choices about how their care and support should be delivered. Staff adapted their approach in line with people’s preferences, supporting people to have control over their daily lives and the care they received. Staff promoted people’s independence and offered choices in relation to their daily living. People were supported to make decisions about their routines and how they wanted to be supported.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People received care visits at the agreed times, with staff arriving promptly and reliably. Staff had a good knowledge of the people they supported and understood their individual needs, preferences and usual presentation. This enabled staff to recognise when people were upset or had concerns and respond promptly. Relatives told us they were kept informed about concerns and changes in people’s needs in a timely way. Staff communicated relevant information with relatives, supporting them to remain involved and informed about people’s care and wellbeing.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff were supported to maintain their wellbeing and had access to regular supervision, training and management support. Staff told us they felt supported by their managers and felt able to raise concerns when needed. Managers prompted an open and supportive working culture, enabling staff to discuss concerns and seek advice when required. Regular training and supervision supported staff to maintain skills and confidence in their roles.