Team Personnel Solutions Limited

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice.

Reports from incidents were detailed. Lessons learnt were discussed at staff meetings and shared with other locations under the same provider.

The provider worked with people and healthcare partners to establish and maintain safe systems of care, in which safety was managed or monitored. They made sure there was continuity of care, including when people moved between different services.

Records showed healthcare professionals were involved in people’s care in a timely manner and their guidance was followed. For example, guidance relating catheter care to support people’s skin integrity.

The provider worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The provider shared concerns quickly and appropriately.

A person said, “I am safe with [staff] and I see the same group of them.” Staff were aware of safeguarding processes and knew how to raise concerns if needed.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them.

Risk assessments were in place with suitable actions to minimise the risk to people. Records showed staff followed the assessments to keep people safe. Staff regularly discussed people’s care with them and updated risk assessments as their needs changed.

The provider detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. Environmental risk assessments were in place to protect staff and people. The management team were available to support staff, who often travelled long distances in bad weather.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. However, recruitment records were not always complete.

The registered manager did not always keep recruitment records in line with best practice guidance. Staff had not accounted for gaps in their employment which meant we could not be assured of their employment history. Staff were up to date with their training and had training in specialist areas such as catheter care.

The provider assessed and managed the risk of infection. They detected and controlled the risk of it spreading and shared concerns with appropriate agencies promptly.

People told us that staff wore suitable personal protective equipment (PPE) and helped them keep their homes clean. A person said, “[Staff] always wear gloves and aprons, and they wash their hands as well.”

The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Staff involved people in planning, including when changes happened.

Staff administered people’s medicines as prescribed. The management team checked staff competencies and ensured appropriate training was in place. Regular medicines audits were carried out to ensure safe administration of medicines.