Team Personnel Solutions Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care records were person-centred. It was clear people and their relatives had been involved in planning their care. People said the staff knew them well. One person said, “We talk about my family and theirs, they’re very kind. They treat me like their grandmother.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff received suitable training and shadowed care before working with them alone. Care records showed people were supported to access healthcare when they required it.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Staff communicated with people in the most appropriate way for them. One person communicated through facial expressions and gestures. The registered managed explained that she knew the person well and worked with staff to support them to learn the person’s communication style.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider was available and open to receiving feedback from people, staff and families. The management team spoke to people regularly. A relative said, “We have had no complaints, but if we did [the registered manager] can be spoken to easily.”

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff understood the importance of ensuring people had access to the right health and social care services. People were referred to specialist services when required and reported no issues with accessing the support they required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People had care related goals in place which were monitored. We were assured that staff knew people well, such as people’s communication needs. Staff provided care that met their needs and supported them to achieve their goals.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff had received suitable training, and guidance was in place for when it was needed. Care plans were in place to support people at the end of their lives.