Bos Y'n Dre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People’s care plans were detailed, informative and accurately reflected their needs. They contained sufficient information to enable staff, who did not know people well, to provide effective person-centred care. Information was provided about things likely to make the person happy and descriptions of how the person expressed anxiety or sadness.

Staff involved people in decision making and responded promptly to any requests for assistance.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service worked with health system partners to ensure people’s needs were identified and understood. Prompt referrals were made when people’s needs changed and people were supported to arrange and attend regular appointments. Professional told us, “[The registered manager] communicates any information relevant to us on regular occasions and keeps us updated of any changes with either of their health or care needs”.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Information was presented to people in accessible formats and staff supported people to make meaningful decision and choices. Surveys were completed using easy read documents. Relatives told us the service communicated openly and effectively and shared information about any changes to people needs promptly.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The service’s complaints policy was available in accessible formats and people were comfortable raising any concerns with the registered manager. Relatives told us they had, “No complaints” about the support the service provided.

People developed plans with staff of activities they would like to engage in and records showed people engaged in different activities according to their interests.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

Staff treated people fairly and ensured they were able to access care and support services when required. People were confident and comfortable tin their home and staff responded positively and promptly to people requests.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to attend community groups and to engage with a variety of activities. Staff proposed activities to people and respected their choices in relation to what to do each day. The services communal lounge was equipped with a variety of games, craft items and extensive collection of music CDs which one person particularly enjoyed.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

The service was not currently providing end of life care. The registered manager was aware of people’s preferences and intended to support people at home for as long as possible if this became necessary.