Bos Y'n Dre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good.

At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were well cared for and enjoyed the company of their support staff. Staff offered people support with warmth, kindness and compassion.

Professionals were complimentary of the kindness with which staff supported people. They told us, “Both [people] have always appeared well cared for, happy and content” and “[The staff team] are always very kind and caring with the [people]”. Relatives were also complimentary of the care people received and said, “[My relative] is absolutely well looked after”.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff valued people as individuals and enjoyed supporting people to engage with activities they enjoyed. People’s care plans included information about their life history, interests and routines. Care records showed people were supported individually to engage in activities they enjoyed.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were encouraged to be as independent as possible and staff respected people’s knowledge and skills. People chose when to get up, when to go to bed and how and where to spend their time. Staff involved people effectively in decision making around proposed activities and respected people’s choices.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff were attentive and people were confident when requesting support or assistance. Staff knew people exceptionally well and responded promptly to their requests.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

The service was operated by a married couple and did not employ any staff. People using the service accessed community placements 2 days per week and this meant staff had some time each week when they were not responsible for supporting people. However, there were no arrangements provided to enable staff time off together or to support the service in the event of an emergency. Following feedback, the registered manager began making enquiries of local providers on the possibility of emergency support should this become necessary.