The Care Quality Commission
  • Dentist
  • Dentist

Royal Hospital School Dental Surgery

Royal Hospital School, Holbrook, Ipswich, Suffolk, IP9 2RX (01473) 326231

Provided and run by:
Dr. David Buchanan

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 8 May 2025.

We found the practice had met all regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

 

The practice is located in the Health Centre based within the grounds of Royal Hospital School, Ipswich and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 1 treatment room.At the time of our inspection, there was a total of 2 staff, of which there were 1 dentist and 1 dental nurse who was also the practice manager and the receptionist. We gathered feedback and spoke to both members of staff and other members of staff within the Health Centre and School.

15 January 2014

During a routine inspection

We spoke with five people attending appointments at the service. People told us that they were happy with the standard of dental care and treatment they received. They also told us that they had confidence in the staff's knowledge and abilities. One person described the dentist as, 'Really good.' Two other people described the service as, 'Quite good.'

We saw that the service had robust procedures in place to safeguard the welfare of pupils attending the service.

With their permission we accompanied two adults during their consultation and treatment. Before people received any care or treatment they were asked for their consent and staff acted in accordance with their wishes.

We also observed the interaction between staff and both adults and pupils who used the service when they arrived for their appointments and left the service. We saw that the staff interacted with people in a friendly, respectful and professional manner. One person told us that they always found the staff to be, 'Really friendly.'

We saw that arrangements were in place to ensure people had access to routine and emergency dental care within a timely manner.

People told us that the waiting and treatment areas were always clean and tidy. This was confirmed in what we saw during our inspection.

People had their comments and complaints listened to and acted on, without the fear that they would be discriminated against for making a complaint.