Royal Hospital School Dental Surgery

Updated 14 March 2025

We carried out this announced on-site inspection on 8 May 2025.

We found the practice had met all regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is located in the Health Centre based within the grounds of Royal Hospital School, Ipswich and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 1 treatment room.At the time of our inspection, there was a total of 2 staff, of which there were 1 dentist and 1 dental nurse who was also the practice manager and the receptionist. We gathered feedback and spoke to both members of staff and other members of staff within the Health Centre and School.

Updated 14 March 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Comments included; ‘We feel lucky to have such a professional and kind team look after our dental requirements’ and ‘Very welcoming, caring, professional and efficient.’

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.