Updated 9 June 2023
We carried out this announced comprehensive inspection on 2 June 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available. Staff were not recording the fridge temperature where the glucagon was stored and the bodily fluids and mercury spillage kits were out of date.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines. However, not all dentists kept detailed patient care records in line with recognised guidance.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs.
- The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
Background
Cosmo-Dent Dental Practice is in Halesowen, West Midlands and provides NHS dental care and treatment for adults and children.
There are steps leading up to the entrance, therefore the practice is not accessible for people who use wheelchairs and those with pushchairs. The practice has made reasonable adjustments to support patients with other access requirements such as a hearing loop.
The dental team includes 3 dentists, 3 dental nurses, 1 practice manager and 1 receptionist. The practice has 2 treatment rooms.
During the inspection we spoke with 2 dentists and 3 dental nurses. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday to Friday from 9am to 5.30pm
There were areas where the provider could make improvements. They should:
- Implement an effective system for monitoring and recording the fridge temperature to ensure that medicines and dental care products are being stored in line with the manufacturer’s guidance.
- Improve the practice protocols regarding auditing patient dental care records to check that necessary information is recorded.
- Improve the security of NHS prescription pads in the practice and ensure there are systems in place to track and monitor their use.