Gables Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff knew people well and communicated with people in a way which was suited to their needs. The people and relatives we spoke with were positive about the staff, whom they described as kind and caring, always treating people with dignity and respect. People’s hair and nails were clean; they were dressed in clean clothes and well-fitting footwear. People’s glasses were also clean. One visiting relative told us, “[Name of person] always looks nice and has regular showers, they keep [their] dignity.” Another relative said, “They are polite and good. They greet us all and get us a seat. They look after my [relative] dad well and meet all his needs.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

A relative told us, “We know what’s always going on. They know [name of person] well and know if they are not feeling well, they get the Dr.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. Staff knew people well and communicated with people in a way which was suited to their needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment, and support. Staff involved people in decisions about their care and told them what had changed as a result.

The registered manager had a complaints policy and procedure in place. People and relatives, we spoke with had no concerns. One relative said,” I have no concerns at all, I know [name of person] is looked after. If I had any concerns, I know how to do this and who to contact. They are all approachable.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. The provider told us they would ensure accessibility in relation to information if required in the service.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The provider had policies, training, and systems in place to encourage people and staff to speak up about equality. The provider had an equality and diversity policy which promoted equal opportunities for all. There was a whistleblowing policy in place encouraging people and staff to speak up. Staff completed equality and diversity training.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Staff supported people in making choices and decisions regarding their care and their future. Goals were included in care plans.