Gables Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service under the new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with care, kindness, and respect. Staff had developed positive relationships with people. We observed positive interactions and people appeared to be relaxed and happy throughout the assessment. Staff knocked on people’s doors before entering. One relative told us, “[Name of person] is happy; it’s like home from home.” Another relative told us, “Staff are lovely here, they really do care. I can sleep at night knowing [name of person] is here.” A visiting professional told us, “I have never seen anything I would be concerned about. Staff really do care.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Choice was respected and people were supported to make choices.Records included people’s wishes, preferences, likes and dislikes.Peoples culture and beliefs were included in care plans. One relative said, “[Name of person] is treated with dignity and as an individual, they have come on so much in the past year.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment, and wellbeing.

Staff told us how they supported and encouraged people to promote their independence. One staff member said,” We ask what they would like to do and what they can do, we try to encourage people to do what they can for themselves. One person supports themselves at mealtimes now.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s needs were responded to appropriately. Staff understood the people they supported and acted quickly to reduce any distress. For example, 1 person showed signs of being upset. Staff engaged and used distraction techniques. Staff clearly knew people well.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Some staff told us their wellbeing at work had been fully supported. Every staff member we spoke with told us how the management team were all supportive. One staff member said, “The manager is brilliant and the director, they ask me all the time if I am ok and thank me for what I am doing. It is a lovely place to work, and I feel so supported.”