The Calico Group - St John’s Court

This means we looked for evidence that people's care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question as requires improvement. The service was in breach of regulation 12 safe care and treatment and regulation 17 good governance, of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in that staff were not conducting blood borne virus checks and care records were not complete. The service had made improvements and was no longer in breach of regulations. Care records were now complete and up to date. At this inspection the rating changed to good.

This meant people's outcomes were consistently good, and people's feedback confirmed this.