The Care Quality Commission
  • Community
  • Community substance misuse service

Thurrock Drug and Alcohol Treatment and Recovery Service

Overall: Good read more about inspection ratings

65-67 Orsett Road, Grays, RM17 5HJ 0300 303 1018

Provided and run by:
The Forward Trust

All Inspections

During an assessment of Community-based substance misuse services

We inspected Thurrock Drug and Alcohol Treatment and Recovery Service on 11 February 2026.

Thurrock Drug and Alcohol Treatment and Recovery Service, run by the Forward Trust, provides community-based support for substance misuse. The Forward Trust operates over 70 projects, helping more than 20,000 people each year through community services and prison programmes. It offers advice, treatment, and recovery support, including abstinence-based programmes in community, residential, prison, and online settings. The service also helps individuals build employability skills through training, job support, and business guidance.

Thurrock Drug and Alcohol Treatment and Recovery Service provides support to adult residents in Thurrock, impacted by drugs and alcohol. The service offers brief therapeutic interventions, on a one to one basis or in structured groups alongside clinical support with ambulatory detox (an outpatient detox from drugs and alcohol providing assessment, prescriptions, and monitoring) for people. The service also prescribes opiate substitute medication and offers outreach support at satellite hubs, prison in-reach, a needle exchange, Hepatitis B vaccinations and naloxone training. The service were recruiting in to complex outreach worker roles. Services are aimed at recovery and rehabilitation and include assessment, information, advice, treatment, and referral for residents of Thurrock.

This is the first inspection of this service which was registered with CQC on 2 April 2024 to deliver the regulated activities: Treatment of disease, disorder or injury. We inspected all key questions and quality statements and rated the service as good.

During an assessment of the hospital overall

The service was safe, clean, well equipped, well furnished, well maintained and fit for purpose. Staff assessed and managed risks to people and themselves well and protected people from abuse. The service safely managed medicines and safety incidents. Physical health was managed well, there was access to a range of specialists and staff worked well together. Staff treated people with compassion and kindness, they understood the individual needs of people and involved people in care planning and risk assessment. People could access the service immediately, people at increased risks were prioritised, staff supported people to engage with activities, with communication, cultural and advocacy needs. The service responded to and investigated complaints and learned lessons. Leaders had the skills, knowledge and experience to perform their roles, governance processes operated effectively and performance and risk were managed well.