- Community substance misuse service
Thurrock Drug and Alcohol Treatment and Recovery Service
Assessment report published 21 May 2026
Contents
Ratings
Our view of the service
The service was safe, clean, well equipped, well furnished, well maintained and fit for purpose. Staff assessed and managed risks to people and themselves well and protected people from abuse. The service safely managed medicines and safety incidents. Physical health was managed well, there was access to a range of specialists and staff worked well together. Staff treated people with compassion and kindness, they understood the individual needs of people and involved people in care planning and risk assessment. People could access the service immediately, people at increased risks were prioritised, staff supported people to engage with activities, with communication, cultural and advocacy needs. The service responded to and investigated complaints and learned lessons. Leaders had the skills, knowledge and experience to perform their roles, governance processes operated effectively and performance and risk were managed well.