J.C.Michael Groups Ltd Southend

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People and their families were involved in planning their care. We found care plans were person centred and contained the information staff needed to support people safely and in line with their wishes. A relative said, “I was involved with setting up the care plan and I went along to a meeting where someone was there from this agency and between us, we tried to sort out the best package, it all seems to be going smoothly.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans identified where people needed support with food and hydration and how best staff could support this. One person told us, “The carers always make me a hot drink if I want one.” Another person said, “The staff always make sure I have plenty of fluids.”

The provider worked well across teams and services to support people. Where needed the registered manager liaised with other healthcare professionals involved in people’s care such as, district nurses or occupational therapist. The registered manager ensured care was joined up and met people’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff worked with people to support their independence and manage their health conditions whilst being able to remain living in their own homes.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager had systems in place to gain feedback from people and their relatives on their care. This included through phone calls, surveys and regular reviews of care. We saw examples which had provided positive feedback on the service people were receiving.
The registered manager had systems in place to monitor peoples call times to ensure calls were delivered within specified times and no calls were missed.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had received training in the Mental Capacity Act 2005 (MCA) and gaining consent. Care plans reflected consent was agreed for care. People were encouraged to make their own decisions, while still minimising risk. Staff understood their roles and responsibilities in relation to the Mental Capacity Act.