Rose House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment, we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

At our last assessment, we found people’s confidential records were kept insecurely in an open bookshelf in the kitchen/dining room. The team leader confirmed all visitors to the service also use the same space when visiting their loved ones. This meant people’s sensitive information was easily accessible to visitors and confidentiality was not maintained.

During this assessment, we noted confidential records were being kept securely in locked cupboards. The importance of confidentiality was understood and respected by staff. Confidential information was locked away when not in use.

The provider treated people as individuals and made sure people’s care and support met people’s needs and preferences.

At our last assessment, we noted staff had a good understanding of the care needs of people they supported and knew what people did and did not like and what support they needed. People were happy with the way staff cared for them. However, we found people’s needs were not fully met due to lack of guidance for staff to follow around risks, medicine management and people’s individual care needs.

During this assessment, we found people received personalised care that was responsive to their needs. Care plans contained information on how each person must be supported, as well as people’s preferences. Where people were able to, they were involved in their care planning and making decisions about their care in a way that suited their needs.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.