Woodview Care Centre

Date of assessment: 15 December 2026 to 15 January 2026

Woodview Care Centre is a nursing home that provides care and support for older adults, people living with dementia, younger adults, and people with physical disabilities and mental health conditions. At the time of the inspection, some people using the service had a learning disability, so we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We carried out this assessment because the service was previously placed in Special Measures. We needed to review whether the provider had made the required improvements and whether the quality and safety of care had sufficiently improved.

This service has been in Special Measures since 17 July 2025. The provider demonstrated improvements had been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

The provider was previously in breach of the legal regulation in relation to, person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, good governance, safe staffing and robust recruitment procedures. Improvements were found at this assessment and the provider was no longer in breach of these regulations.

People were cared for by staff who were kind and compassionate. People’s needs were assessed, and staff worked well together and with professionals to deliver coordinated care. Nutrition and hydration needs were met, and referrals were acted on promptly. Safety systems were now in place, and incidents were investigated with learning shared. Staff understood their safeguarding responsibilities and knew how to recognise and report concerns. Safeguarding issues were responded to appropriately, and actions were taken to reduce risks to people.

Governance processes were newly implemented and were starting to show positive outcomes, such as reducing falls. Staffing levels were generally safe, and recruitment files showed appropriate checks were now completed before staff started work.

The registered manager was visible and committed to improvement. Staff felt supported and confident to speak up, and there was a positive culture of openness and inclusion.

However, care plans did not always include clear guidance on emotional support or proactive strategies, and systems to monitor outcomes and goals were not in place. Improvements were needed to ensure all care plans used positive, person‑centred language. Further improvements were required in infection prevention and control, care planning and medicines monitoring. Although staffing levels were generally safe, some people reported delays at busy times. Training was mostly completed, but learning disability and autism training was not aligned with the Oliver McGowan Code of Practice.

Date of assessment: 29 April 2025 to 23 May 2025 Woodview Care Centre is a nursing home that supports older people, people living with dementia, younger people and people with physical disabilities and mental health conditions. The service can support up to 63 people. At the time we started our assessment, 52 people were living at the service.

We carried out this assessment as a response to various concerns we received relating to the safety, care and treatment of people who used the service.

We identified 8 breaches of the legal regulations concerning, person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, good governance, safe staffing and robust recruitment procedures.

People and their relatives were not involved in reviews of their care plans to ensure care was being carried out in line with their preferences. Language used in care plans was not always respectful and dignified. Mental capacity assessments had not been completed when there were concerns that people may not have had the ability to make decisions. Deprivation of Liberty Safeguard (DoLS) were not always appropriately in place to protect people’s human rights. Care plans did not consistently give guidance on how to support people in line with their assessed needs and were not always up to date with the most relevant information. Risk assessments were not carried out when risk had been identified and actions were not always taken following falls to mitigate or minimise risk of reoccurrence. Systems and processes to identify and report potential abuse were ineffective. Governance systems were not effective and did not record actions taken to improve the safety or quality of the service. Systems in place to ensure staff were safely recruited were not robust and staff supervisions were not regularly completed in line with the provider’s policy although staff told us they felt supported by managers. Training required by law was not completed by staff. Staffing levels were not regularly reviewed to ensure staffing numbers were sufficient.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.