- Care home
Woodview Care Centre
We served section 29 Warning notices on Woodview Care Ltd on 29 May 2025, as they failed to meet the legal regulations relating to person-centred care, consent, safe care and treatment, safeguarding, and good governance.
Report from 12 June 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 29 April 2025 to 23 May 2025 Woodview Care Centre is a nursing home that supports older people, people living with dementia, younger people and people with physical disabilities and mental health conditions. The service can support up to 63 people. At the time we started our assessment, 52 people were living at the service.
We carried out this assessment as a response to various concerns we received relating to the safety, care and treatment of people who used the service.
We identified 8 breaches of the legal regulations concerning, person-centred care, dignity and respect, consent, safe care and treatment, safeguarding, good governance, safe staffing and robust recruitment procedures.
People and their relatives were not involved in reviews of their care plans to ensure care was being carried out in line with their preferences. Language used in care plans was not always respectful and dignified. Mental capacity assessments had not been completed when there were concerns that people may not have had the ability to make decisions. Deprivation of Liberty Safeguard (DoLS) were not always appropriately in place to protect people’s human rights. Care plans did not consistently give guidance on how to support people in line with their assessed needs and were not always up to date with the most relevant information. Risk assessments were not carried out when risk had been identified and actions were not always taken following falls to mitigate or minimise risk of reoccurrence. Systems and processes to identify and report potential abuse were ineffective. Governance systems were not effective and did not record actions taken to improve the safety or quality of the service. Systems in place to ensure staff were safely recruited were not robust and staff supervisions were not regularly completed in line with the provider’s policy although staff told us they felt supported by managers. Training required by law was not completed by staff. Staffing levels were not regularly reviewed to ensure staffing numbers were sufficient.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.
People's experience of this service
We received positive and negative comments from people that used the service and their relatives about their experiences. Some people told us they felt safe while other people told us staff were sometimes rough when supporting them.
Most people told us there were not enough staff. They told us call bell response times varied from a few minutes to 45 minutes depending on staff availability. We received mixed feedback about staff. One person told us, “Most are kind enough.” Another person told us, “Some are in a rush, and some aren’t, so although they’re kind, you have your favourites. I’m not much trouble to them.”
People did not always have control over how they wanted to be supported, and care plans did not reflect their personal preferences.
People were not supported to regularly access activities or their local community to promote and support independence, health and wellbeing. However, visitors were not restricted and people had access to their friends and family.
People were generally positive about the choices offered at mealtimes and we observed people being supported in line with their assessed needs. Medicines were managed safely, and people did not raise any concerns.
Overall, our assessment found several elements of care did not meet the expected standards.