- Homecare service
Blue Ribbon Community Care in South West London
Assessment report published 23 March 2026
Contents
Ratings
Our view of the service
Date of assessment: 4 February - 24 February 2026. Blue Ribbon Community Care in South West London Care Quality Services is a homecare agency mainly supporting older people with physical disabilities with some people living with dementia. At the time of our assessment there were six people using the service. We undertook this assessment as it had been over 5 years since our last visit.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to underpinning principles of ‘Right support, right care, right culture’. Staff had undertaken relevant training. Suitable policies and procedures were in place.
People and their relatives consistently described positive experiences, highlighting reliable, compassionate staff who understood their needs well. Feedback showed people felt safe, respected and confident in the service being delivered.
The culture of safety was well embedded. Staff understood how to recognise and report safeguarding concerns, telling us they followed policies and procedures and escalated issues when needed. Records evidenced incident reporting, analysis and learning. The registered manager confirmed learning was shared through meetings and digital communication, so staff were consistently updated. Risks were clearly described in people’s care plans, with instructions for how staff should reduce or manage them.
Care was tailored to people’s individual needs and preferences. Staff were described as kind, respectful and supportive, building strong relationships with people over time.
The service was responsive and continually improving. People said they could contact the manager easily and felt listened to. Routine surveys were analysed and used to make service improvements. Communication with health and social care professionals was clear and effective, ensuring coordinated and consistent care during transitions or changes in need.
Leadership was strong, visible and well-regarded. Relatives described the service as well managed and supportive. Documents also demonstrated effective governance systems, including regular audits which identified issues and drove improvements.
Overall, the provider delivered consistent, safe and person centred care, supported by strong leadership, effective oversight and a culture focused on improvement and positive outcomes.
People's experience of this service
People and their relatives told us they were safe using the service. One person told us, “I feel very safe with them.” People and their relatives confirmed they were fully involved when discussing risks and said staff understood how to keep them safe.
People and their relatives commented positively about the skillset and experience of their care workers. They confirmed their home environments were left clean and tidy.
People and their relatives spoke positively about the way staff supported them. They consistently described positive relationships with staff.
People and their relative's confirmed staff were attentive and responsive during visits.
Relatives told us staff were attentive to risks, saying, “The majority of staff know the care risks… concerns have been addressed quickly and effectively.”
A relative told us, “The staff have all been very kind and caring,” while another person said, “They’re absolutely wonderful… I’m very happy with the care.” People confirmed staff responded promptly to their requests during visits and supported them in ways that maintained dignity and comfort.