Our current view of the service
Updated
8 July 2025
Date of assessment: 23 July to 12 august 2025. We visited the site on 23, 28 July and 8 August 2025. The service is a residential nursing home providing support to adults of all ages, some of whom were living with dementia. At the time of inspection, there were 35 people living at the service.
At our last inspection of this service under a previous provider the service was in breach of regulation in relation to keeping people safe, governance, staffing and failure to report notifiable events. Under the new current provider, improvements were found at this assessment and the provider was no longer in breach of these regulations.
The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. The facilities and equipment met people’s needs but required a deep clean in some areas as well as repairs or replacements and re-decoration. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well. People and relatives told us they were involved in planning any changes, but these were not recorded. Risks were managed but some records required reviewing and updating to ensure information was current and correct. There was a new manager in post who was applying to become registered. The manager and provider had a good oversight of quality. The new manager acted proactively to identify and address areas for development. They had created action plans to drive improvement of the quality of care.
People's experience of the service
Updated
8 July 2025
While we received some mixed feedback regarding staffing and care, overall people’s feedback was positive about the quality of care, staff team and manager. People told us they felt safe, respected and treated as individuals with dignity and kindness. People told us staff were knowledgeable, approachable and well trained. Several people mentioned how staff went, “Above and beyond.” And how, “Nothing was too much trouble.” People told us they felt able to approach any staff or the manager if they had a complaint and those who had complained, told us it was resolved quickly to their satisfaction. People told us they liked the food and could choose their preferences.
Some people felt there could be more opportunities for how they spent their time, but most were aware of plans to improve this area of care and had already given feedback. We used a structured observation tool to assess whether people received good care. This approach showed people responded positively to staff interaction and had good relationships. However, it also showed that staff interaction was mainly task led rather than meaningful engagement.
A relative told us, “I am really happy with the home. We are delighted as a family. It has been fantastic. My [family member] is very content. They did not want to come but [staff] have made them so welcome and comfortable, and they see it as their home. They want to come back when out visiting. I like the way I feel like part of the family, we always get welcomed and feel like a big family. My [family member] is safe and all of the managers have all been really great. I have noticed a lot of the décor has improved. I couldn’t wish for anything better for my [family member]. The lead nurse has always been exceptional and keeps me updated on anything. They have a great relationship.”