During an assessment under our new approach
Date of assessment: 4 November 2025 – 8 December 2025. We carried out an unannounced visit to the service on 4 November 2025
Hampstead Court Care Home is a residential care home. This location is run by 2 companies. These 2 companies have a dual registration and are jointly responsible for the services at the home. The home provides a combination of residential, nursing and dementia care with a maximum capacity of 82. At the time of our visit there were 55 people living there.
This was the first assessment of the service since it was registered with CQC on 14 December 2023. Following this assessment, we have rated the service good.
We have identified a breach of regulation in relation to safe care and treatment because there were several aspects of the management of medicines that were not as safe as they could have been. We will request an action plan from the provider for them to tell us about the improvements they intend to make.
The service had a competent leadership team that provided clear direction and supported the delivery of care that met the needs of people living there. The registered manager had been in post approximately 6 months at the time of our assessment. They demonstrated the provider’s values and had a clear vision for the future of the home.
People were kept safe by capable and supportive care staff, many of whom told us they thought of their role as a real vocation. Staff demonstrated a caring and individual approach to supporting people.
The service listened to and acted upon complaints and incidents to continually improve care. They worked well with other professionals involved in people’s care to ensure continuity of care and equity in access.
The environment was clean and well maintained with no hazards. There were well used communal areas for people to socialise and partake in activities which they were able to access equally.