Tring Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Care plans were completed but did not always reflect the care needs of the person. For example, one care plan we reviewed was conflicting around medication administration. We discussed this with registered managers who confirmed that the service did not support this person with medication and therefore, they were not in receipt of a regulated activity. The registered managers told us they would correct this and make it clear within their records.

The registered managers told us people were fully assessed before they started using the service and this was regularly reviewed with them and their relatives. We had seen no evidence of reviews taking place at the time of our inspection as this was the service’s first month of operating.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Staff had received training to meet people's needs such as food hygiene and nutrition training.
At the time of our inspection, we did not see the service working with any other healthcare professionals as this was the services first month of operating.
 

The registered managers told us that they are working to grow the team

A staff member told us “Overall, I find the company supportive, responsive and good communication.”

A family member told us “The staff who support my [relative] demonstrate exceptional care, compassion, and understanding, as well as the willingness to learn.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

A member of staff told us, “I visit the same people for continuity. This helps build trust and allows me to understand their needs better, providing consistent care.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered managers told us they had several systems in place to help them monitor outcomes for people. This included asking people for their feedback through telephone monitoring calls. The registered managers planned to carry out regular spot checks and send out yearly surveys. The service has only been providing a regulated activity for a short time and therefore this has not yet happened at the time of our inspection. The registered managers also told us that they are moving to an electronic care system which will support them to monitor and improve outcomes for people who use the service by having real time oversight of what support is being delivered to people
A family member told us, “Yes, my feedback is valued and sought after.”
 

During our assessment we could see from care documents that people and those important to them, were included in their care planning. The registered managers showed us where people give their consent to their care planning.
During discussions with the registered managers, we were not assured that there was a strong understanding around the mental capacity act in practise and completing mental capacity assessments when required.