Tring Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
The family member told us, “I highly recommend Tring Care to others”.
One member of staff told us, “I always respect dignity, promote independence, and involve the person in decisions”.
 

The registered managers told us that they value people’s strengths, abilities, aspirations, culture and unique backgrounds. Staff told us how they built relationships with people which offered continuity and met their individualised needs.

A family member told us that the registered managers have been proactive in staying in contact with them to enable their relative to retain independence while supporting them to remain safe.
The registered managers told us they promote everyone’s independence as much as possible. They said they did this by focusing what people can do for themselves.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
The registered managers had regular contact with people and their relatives to seek feedback although we did not see this documented at the time of our inspection. The registered managers told us no formal concerns or complaints had been raised either by people using the service or those acting on their behalf. The registered managers told us they had an on-call system in place that meant people could ring at any time if they needed anything.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
Staff told us they felt well supported working at the service and found it to be a positive experience for them. Feedback from staff was positive regarding the support they received from the registered manager. The registered manager had systems in place to support and engage with staff. There was an open-door policy in the office and staff could access the office at any time to speak to management or could ring the on-call system at any time.