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This service was previously registered at a different address - see old profile


Review carried out on 7 October 2021

During a monthly review of our data

We carried out a review of the data available to us about SSA Quality Care on 7 October 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about SSA Quality Care, you can give feedback on this service.

Inspection carried out on 29 January 2020

During a routine inspection

About the service

SSA Quality Care is registered to provide personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 41 older and younger adults with a range of health concerns across Buckinghamshire and Hertfordshire. Some people had support from a live-in carer, whilst other people received more traditional support calls at key times during the day.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about ensuring records reflect decisions made about people. We found some improvements could be made to the way the services recorded decisions where people had been assessed as lacking the ability to make a specific decision.

We received mixed feedback from people about their experience of the support they received from SSA Quality Care. People told us they did not always have confidence their feedback was understood by the service. Some people told us communication with the office was “Absolutely terrible” and “Poor”. We have made a recommendation about this in the report.

The provider's quality assurance processes had identified this and they had taken action to reduce the likelihood of it occurring in the future.

Where people received consistent care, people told us care workers were “Great”, “Excellent”, “Lovely” and “Fantastic”.

People had care plans which reflected their individual needs. People’s likes, and dislikes were well known by staff.

Staff felt supported by the management team. Staff had a good understanding of the topics they had studied and knew how to protect people from abuse.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 10 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection carried out on 15 June 2017

During a routine inspection

This inspection took place on 15 June 2017. It was an announced visit to the service.

SSA Quality Care is registered to provide support to people in their own home. At the time of the inspection the care agency provided care and support to twenty seven people who primarily lived in Buckinghamshire. The main office is based in Aylesbury.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

We received positive feedback from people, their relatives and external social care professionals.

People told us they had developed a good working relationship with the care workers and office staff. Comments included “We have a good chat, I have a very good relationship, they are very professional,” “I only have to mention something and they do it straight away” and “They (Staff) respect my home and they are all very friendly.”

People were supported by staff with right skills and experience, as robust recruitment processes were in place.

People were supported by staff who understood their role and were trained to provide safe care.

People were protected from abuse and avoidable harm, as staff understood how to recognise signs of abuse and what to do in the event of concern being raised.

People received a person centred service, as they had been involved in developing care plans which reflected their likes and preferences.

Staff understood the core principles of the Mental Capacity Act 2005 (MCA) and processes were in place to ensure where people lacked mental capacity the service made decision in the person’s best interest.

People told us they had confidence in the management and they would go to them if they had any concerns.

Staff told us they felt supported by management and felt involved in driving improvements. There was a positive culture within the organisation.

Inspection carried out on 17 and 18 February 2015

During a routine inspection

SSA quality Care has a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The inspection was announced before we visited people who used the service on the 17 February 2015. This was to ensure there was someone available and to gain people’s consent to visit them in their own homes. The inspection was undertaken by one inspector on the 17 and 18 February 2015.

SSA quality Care provides a domiciliary care service to enable people to maintain their independence in their own homes.

People and their relatives we spoke with told us staff were usually on time and they did usually get a call if the care staff were running late although there had been occasions in the past where they had to call the office to ask when staff were coming. One relative told us the office had not been not good at communicating in the past but this had improved over the last three or four months.

Risks to people using the service had been identified and were incorporated into their care plans to enable staff to manage any such risks appropriately and keep people safe.

Staff were knowledgeable about the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and how it related to people they provided care and support to. The MCA sets out what must be done to ensure the human rights of people, who may lack capacity to make decisions, are protected. People’s rights were protected because staff were trained in how to protect people’s human rights.

Selection and recruitment processes were in place to protect people from being cared for by unsuitable people. Staff were provided with an induction and further on going training to support them to care for people safely.

Staff received regular support through staff meetings, one to one supervisions and an annual appraisal of their work. This enabled staff to raise any areas of concern and discuss any personal development needs.

The provider had systems in place to regularly assess and monitor the quality of service people received. People's views were sought both on an informal and formal basis. This was through staff talking to people on a day to day basis and during their reviews of care. Annual questionnaires were provided for people who used the service and their family/representatives. These enabled the provider to gain feedback on the quality of service they provided and allowed them to determine where any changes could be made to improve outcomes for those who used the service.