You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 July 2017

This inspection took place on 15 June 2017. It was an announced visit to the service.

SSA Quality Care is registered to provide support to people in their own home. At the time of the inspection the care agency provided care and support to twenty seven people who primarily lived in Buckinghamshire. The main office is based in Aylesbury.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

We received positive feedback from people, their relatives and external social care professionals.

People told us they had developed a good working relationship with the care workers and office staff. Comments included “We have a good chat, I have a very good relationship, they are very professional,” “I only have to mention something and they do it straight away” and “They (Staff) respect my home and they are all very friendly.”

People were supported by staff with right skills and experience, as robust recruitment processes were in place.

People were supported by staff who understood their role and were trained to provide safe care.

People were protected from abuse and avoidable harm, as staff understood how to recognise signs of abuse and what to do in the event of concern being raised.

People received a person centred service, as they had been involved in developing care plans which reflected their likes and preferences.

Staff understood the core principles of the Mental Capacity Act 2005 (MCA) and processes were in place to ensure where people lacked mental capacity the service made decision in the person’s best interest.

People told us they had confidence in the management and they would go to them if they had any concerns.

Staff told us they felt supported by management and felt involved in driving improvements. There was a positive culture within the organisation.

Inspection areas

Safe

Good

Updated 8 July 2017

The service remains Good.

Effective

Good

Updated 8 July 2017

The service remains Good.

Caring

Good

Updated 8 July 2017

The service remains Good.

Responsive

Good

Updated 8 July 2017

The service remains Good.

Well-led

Good

Updated 8 July 2017

The service remains Good.