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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 14 February 2020

About the service

SSA Quality Care is registered to provide personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 41 older and younger adults with a range of health concerns across Buckinghamshire and Hertfordshire. Some people had support from a live-in carer, whilst other people received more traditional support calls at key times during the day.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. We have made a recommendation about ensuring records reflect decisions made about people. We found some improvements could be made to the way the services recorded decisions where people had been assessed as lacking the ability to make a specific decision.

We received mixed feedback from people about their experience of the support they received from SSA Quality Care. People told us they did not always have confidence their feedback was understood by the service. Some people told us communication with the office was “Absolutely terrible” and “Poor”. We have made a recommendation about this in the report.

The provider's quality assurance processes had identified this and they had taken action to reduce the likelihood of it occurring in the future.

Where people received consistent care, people told us care workers were “Great”, “Excellent”, “Lovely” and “Fantastic”.

People had care plans which reflected their individual needs. People’s likes, and dislikes were well known by staff.

Staff felt supported by the management team. Staff had a good understanding of the topics they had studied and knew how to protect people from abuse.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 10 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 February 2020

The service was well-led.

Details are in our well-Led findings below.