One Love Home Care - Main Office

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider carried out assessments of people’s needs before they began to use the service.

For people receiving end of life care, appropriate professionals carried out assessments, and the provider incorporated these assessments into care plans. Staff said care plans gave them the information they needed to deliver person centred care.

One professional told us, “The carers are always assessing the patient to see if they need extra care or equipment.” This helped to make sure care and support provided met people’s changing needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

One person told us, “The manager came to see us and discussed what our needs were. I have a folder with everything I need to know. I can review at any time, very flexible.”

Staff received induction training when they began working at One Love Home Care and ongoing training throughout the year. The provider’s training matrix helped to monitor that staff had up to date training which helped to ensure their practice was in accordance with current best practice guidance and legislation.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff said they worked well across teams to make sure people received the care and support they needed. One member of staff said, “We all help each other.” Another member of staff wrote, “The teams (days and nights) are amazing, and we all work together as one team for continuity of care for our clients."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control.

Staff liaised with other healthcare professionals to make sure people had access to healthcare services as and when they needed it.

People and their family members were confident staff would act appropriately if there was a change in their health. One person said, “If there was an emergency or if I was ill in their presence, they would know what to do and take control."

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met the expectations of people.

Compliments received by the service showed how much people valued the care and support their family members had received. One person had written, “Such warm, kind care meant they could stay at home as they always wanted.” Another wrote, “We could not have done it without you."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People only received care with their consent. Care files contained copies of signed consent forms or information regarding anyone who had legal powers to make decisions for the person.