- Homecare service
One Love Home Care - Main Office
Assessment report published 3 August 2026
Contents
Ratings
Our view of the service
This assessment was carried out between 7 July 2026 and 21 July 2026. We visited the office on 7 July and 21 July 2026.
The service provided personal care to people in their own homes. It provided some packages of domiciliary care but specialised in caring for people at the end of their lives. The service was able to support people during the day and overnight.
At the time of the assessment the number of people being supported ranged from 31 to 41 people.
The provider was also the registered manager and is referred to as the provider throughout the report.
The service was well led by a provider who was passionate about providing high quality care and support to people. At the time of the assessment the provider was in the process of strengthening their management team and improving and formalising their quality monitoring systems. These systems had not yet been fully embedded, but a consultancy company was supporting the process to make sure it was effective.
There was a stable staff team who had been safely recruited and received training appropriate for their roles. Staff felt well supported and valued which resulted in a low turnover of staff which helped to ensure consistency for people. Staff were passionate about their work and told us they were proud to work for One Love Home Care.
Staffing was well planned and flexible to ensure people received their care within the allocated time slot. There had been no missed visits.
Medicines and infection control was well managed which minimised risks to people.
The provider responded quickly to requests for support. They worked with other professionals to ensure people had control and were able to receive their end-of-life care in their chosen environment.
Assessments of needs were carried out, and personalised care plans were created to make sure people received care in accordance with their wishes. Staff said care plans gave them all the information they needed. Care plans were regularly reviewed and could be adapted at pace to meet people’s changing needs and medical conditions.
People's experience of this service
People and family members were very satisfied with the care and support they received from One Love Home Care. All said they would recommend the agency. One family member said, “I would recommend. I can’t fault them and I have had a comparison with another service.”
People could be confident that at the end of their lives they would receive professional and compassionate care. People told us staff were always kind and respectful. Some family members told us staff, and the provider, had exceeded their expectations in the care and support provided to them and their relative.
People felt safe with the staff who visited them. Family members told us they always thought their relatives were cared for safely by staff who had received good training to enable them to carry out their roles.
People were cared for by small groups of staff who they had been able to build trusting relationships with. Staff arrived within the specified time slot and stayed for the allocated amount of time. One person told us, “They always turn up, even if there’s road works or the motorway is blocked. Very caring and if late they always apologise even if it’s not their fault.”
Staff were patient and caring and people said they never felt rushed.
Staff knew people well and were able to recognise changes which may indicate they required additional support. The provider liaised with appropriate professionals to make sure people had the help and equipment they needed when their needs changed.
People received care which was personalised to their needs and wishes. Staff responded promptly to changes in people’s needs to make sure they continued to receive the correct level of care. People and family members told us staff worked with other professionals to make sure they had the care and support they required.
People were involved in planning their care to make sure their support was in accordance with their wishes.
People’s medicines were well managed where they needed staff to support them with this task.
People felt able to raise any concerns and were confident these would be dealt with and any issues identified would be addressed.