NIGHT AND DAY EMERGENCY DENTIST

Updated 4 April 2025

We carried out this announced, on-site inspection on 11 June 2025.

We found the practice had met the regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Night and Day Emergency Dentist is part of Night and Day Emergency Dentists, a dental group provider. The practice is in Acton, in the London Borough of Ealing and provides emergency private dental care and treatment mainly for adults and some children.

There was step-free access to the practice and car parking spaces available near the practice.

The practice had 2 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 6 dentists, 4 dental nurses 2 of whom covered reception duties, and one trainee dental nurse. The practice team was supported by a compliance manager. We gathered feedback from staff. We spoke to the registered manager and the compliance manager.

Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. Staff responses were considered as part of the inspection.

Updated 4 April 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

We reviewed patient feedback gathered by the practice and online feedback. The majority of online feedback provided a positive review of the service. They said that they were treated with kindness and they were happy with the care and treatment they received. Some patients expressed dissatisfaction with the time they had to wait to be treated, the cost of the service and the outcomes of treatments.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.