Delta Care Ltd - Blackburn and Darwen

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always include information on people’s health, care, wellbeing and communication needs. We found most care plans were up to date, person centred and specific to the person’s care needs. People had actively been involved and consulted with the creation and review of care plans. However, we found not all information was kept up to date or vital information included to guide staff to provide care appropriately. For example, one person’s hospital appointment outcome had not been updated. This meant staff did not have all the information about the person’s situation. For another person, key updates on a change in their health needs, which required a changing in staffing, had not been updated to guide staff on new risks. The provider responded immediately and updated the care plans and risk assessments to include this missing information.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People received support which was in line with current best practices. There was a joined-up approach between the service and involved health staff such as GPs and community-based health staff. This ensured support was provided in a collaborative way, which focused on what was important to the person.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.The staff team worked together in a collaborative way. The service completed a comprehensive initial assessment with people to understand their wishes, needs and desired outcomes. This was shared with staff in a clear and transparent way, so staff knew how best to support people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.People were supported to live independently. People were actively consulted and involved on what was important to them and how they wanted to manage their health and wellbeing in a way which they wanted. Care plans focused on people’s strengths to ensure staff did not remove people’s independence and provided support in the areas where people required support. Staff were trained on how to prepare meals in a healthy way.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.Care plans were largely kept up to date. Office staff rang people on a monthly basis to undertake telephone call reviews. This gave people the opportunity to give feedback on what was working well and what needed improvement. One person told us, “The staff listen to me and they always seek my consent before providing care.” Staff felt confident escalating concerns and they consistently told us leaders would listen to their concerns.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.People consented to their care. People were asked to sign a consent form to consent to their care and they were consistently asked by staff to give verbal consent at the point of receiving care. People who were unable to consent had a Mental Capacity Assessment and Best Interests Decision in place, involving those people important to the person. Consent was not a static event and staff understood the importance of continually seeking consent and keeping a record of this.