- Homecare service
Delta Care Ltd - Blackburn and Darwen
Assessment report published 22 October 2025
Contents
Ratings
Our view of the service
Assessment Dates: 24 September to 2 October 2025. This is the first assessment of the newly registered domiciliary care service, which supports adults and children with a range of needs including dementia, mental health conditions, and physical disabilities. At the time of the assessment, there were 131 people using the service. People consistently told us they felt safe and respected, and staff were described as kind, caring and responsive. Safeguarding procedures were robust, and staff felt confident raising concerns. Care was person-centred, with QR code monitoring systems ensuring timely visits and continuity. While medicines were generally managed safely, some documentation required improvement; these issues were addressed during the inspection.
Staff were well-trained and supported, with a strong emphasis on wellbeing and professional development. The provider promoted a positive culture, with inclusive leadership and a clear commitment to continuous improvement. Governance systems were in place but required strengthening, as some audit processes failed to identify care planning and medication documentation issues. These were resolved promptly. People and staff described the service as well-led, with leaders accessible and responsive. Overall, the service demonstrated a caring, person-centred approach with a culture of openness, learning and collaboration.
People's experience of this service
The overall atmosphere was described as warm and inclusive. People valued the companionship and emotional support provided by staff, especially those living alone. Staff were praised for their hygiene practices and attentiveness to health needs, including medication support and recognising when someone was unwell.
People expressed high levels of satisfaction and said they would recommend the service to others. The feedback reflected a caring, person-centred culture where people felt safe, respected and supported.
People and their relatives described staff as kind, responsive and professional. People felt confident in the care provided and praised the consistency of staff, with many receiving regular carers who knew their needs well. One person said, “The carers are invaluable to me… they’re so lovely and so caring.” Another commented, “It’s like having friends.”
Staff were described as respectful and attentive, supporting people to maintain independence and dignity. People felt listened to and involved in decisions about their care. Several individuals highlighted staff asked for consent before providing personal care and adapted their approach based on preferences. One relative noted, “If we’re not happy with the way something is done, they’ll alter it to how we like it.”
People appreciated the flexibility of the service, with staff accommodating changes to visit times and supporting people to attend appointments or complete tasks. Communication with the office was generally good, though one person suggested improvements in notifying changes to carer gender preferences. People felt able to raise concerns and said office staff were approachable and responsive.