Delta Care Ltd - Blackburn and Darwen

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.Staff were found to be kind and caring. People consistently said they appreciated the support they received from staff and the approach staff took. One person told us, “If there was any extra time, I would ask staff to do extra little jobs and they would always help me.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Staff focused on what was important to the person. Staff recognised people had their own views, wishes and preferences and staff worked hard to ensure people were treated with dignity and respect. One person told us, “I think they’re friendly and approachable. I really get on with them and they are kind and caring. I’m really happy.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.People were consulted about every aspect of the support provided. Staff understood the importance of ensuring people maintained their independence. One person told us, “I feel in control of my care and they help me maintain my dignity.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.Staff were skilled in responding to people’s changing needs. Staff felt confident in raising any changes or concerns they had about a person’s situation and staff felt they would be listened to. One relative told us, “The staff are kind, caring, gentle and respectful. It’s like having extra friends helping out.”

The provider cared about and promoted the wellbeing of their staff and was good at supporting and enabling staff to always deliver person-centred care.

The provider was passionate about supporting the wellbeing and development of its workforce, creating a culture where staff felt valued, empowered and proud to work. Staff consistently described the service as inclusive, supportive and rewarding. One staff member said, “I feel very blessed to work here.” Another commented, “I would 100% recommend Delta Care. It is a really good care company.”

Staff were encouraged to grow professionally, with access to NVQ qualifications, in-house training and workshops tailored to real-world care scenarios. The training programme was described as engaging and practical, with hands-on activities such as using blister packs and resuscitation dolls and cooking courses for some staff. One member of staff from the provider explained, “Our training offer has changed massively… made it much more practically based to make this engaging and we provide practical training for those staff who need it.”

The provider celebrated staff achievements through awards and recognition, including ‘Employee of the Month’ and the location was the ‘Care Award’ finalists, reinforcing a culture of appreciation. Staff wellbeing was actively promoted through measures such as monitored work patterns and access to a mental health first aider and an employee assistance programme.

Supervision and spot checks were routinely completed, and staff felt confident raising concerns, knowing they would be listened to. One staff member shared, “If I needed to raise a concern, I would do this and I would feel confident I would be listened to.” Staff meetings and audits ensured lessons were shared and successes celebrated, contributing to a positive and resilient workforce.