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Richmond Village Coventry Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 9 May 2019

About the service: Richmond Village Coventry is a nursing home that provides personal and nursing care for up to 51 people. There were 44 people living at the home at the time of our inspection. The accommodation was established over a ground floor purpose-built home, with a courtyard garden. The nursing home was situated at the centre of the village where people could access communal areas of the home, such as a café, meeting areas and reception. There was a large shared communal lounge, dining room and activities area.

The village consisted of a range of support services for people, including supported living accommodation, a bowling green, a pond and outside seating areas.

People's experience of using this service:

•Richmond Village Coventry was clean and comfortable with plenty of room for people to live. People told us they felt safe with staff.

•People's safety had been considered and risks were managed to maintain their safety.

•Staff had received training in relation to safeguarding and knew how to protect people from harm.

•Medicine was managed safely.

•The risk of any infection spreading was reduced by the maintenance of good hygiene practice.

•The provider delivered person-centred care. People’s needs were assessed in detail to ensure the service could be tailored to meet their individual social, care and health needs.

•People’s outcomes and long-term goals were considered, to ensure people achieved those goals.

•People were supported to have choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•Health care was focussed on ensuring people's ongoing wellbeing and concentrated on improving people’s health.

•People enjoyed living at the home and told us staff were kind and respectful of their choices.

•People were treated kindly and compassionately by staff.

•People were supported to express their views and make decisions about the care and treatment they received.

•Staff respected people's privacy and dignity.

•People were supported to take part in activities of their choice.

•Information was provided in a range of formats to support people’s understanding.

•People could access spiritual support to meet their religious beliefs.

•The provider had a complaints policy and process in place; people told us they would feel comfortable raising complaints.

•When people reached the end of their life, the provider had policies in place to meet their wishes and preferences.

•The provider had quality monitoring arrangements through which they continually reviewed, evaluated and improved people's care.

•People, stakeholders and staff had an opportunity to shape the service.

•The provider invested in staff development to ensure people received care from experienced and caring leaders.

Rating at last inspection: Good. The last report for Richmond Village Coventry was published in October 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor the service to ensure it meets its regulatory requirements.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 9 May 2019

The service was Safe.

Details are in our Safe findings below.



Updated 9 May 2019

The service was Effective.

Details are in our Effective findings below.



Updated 9 May 2019

The service was Caring.

Details are in our Caring findings below.



Updated 9 May 2019

The service was Responsive.

Details are in our Responsive findings below.



Updated 9 May 2019

The service was Well-led.

Details are in our Well-led findings below.