- Care home
Richmond Village Coventry
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Date of Inspection: Inspection activity started on 11 March 2026 with the inspection visit on 13 April 2026.
The inspection visit took place to check the quality of the service had been maintained as this service was last inspected in 2019. Richmond Village Coventry is registered to provide care and support for up to 51 people. The service provides residential and nursing care for older people and younger adults, some of whom may be living with dementia, a sensory impairment, physical disabilities, autism or learning disability. At the time of the inspection, there were 41 people living at the home.
There were usually sufficient numbers of staff to support people’s needs. Recruitment procedures required a number of checks to ensure staff were deemed suitable to work with people. Some of the checks for temporary staff needed to be more robust.
There was a positive culture in the home which was reflected in our conversations with managers and staff. Staff described an open culture where diversity was recognised and supported. Staff felt valued by the management team and said management staff were accessible if they needed them. Staff felt able to speak up and were motivated to further their skills and knowledge to support people effectively.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities most people take for granted. The provider recognised some people were at risk of inequality due to their disabilities and completed a range of checks to identify any specific needs to ensure these were supported. Care plans were developed with people where they were able to help ensure their choices and preferences were identified and respected. Staff had a good knowledge of the people they supported and knew their communication preferences which helped them to provide person centred care.
Governance systems ensured accidents and incidents, concerns, or potential abuse were recognised and managed effectively. Staff understood their responsibilities to ensure any incidents or concerns they noted were reported to management for escalation and investigation. The environment was clean and well organised with regular health and safety checks completed. However, sometimes records of checks were not fully clear to show risks were effectively managed and all areas and equipment were safe.
Communication across the service was effective. Daily meetings ensured any learning or information staff needed to know was shared. Staff completed medicines training and our review of medicines showed they were managed safely and appropriately.
Staff were able to access health professionals for advice and support when needed. Effective governance processes were in place to ensure the ongoing quality of the service. The provider sought feedback from people who used the service. Where suggestions had been made, changes in practice had occurred demonstrating people were listened to. There were comprehensive systems to support effective governance of the service.
People's experience of this service
There was a calm and welcoming atmosphere at Richmond Village. People’s rights and individual needs were supported through the delivery of care. People and relatives told us they had confidence in the skills and abilities of staff. People told us they felt safe living there and said staff were kind and caring. People said staff knew their needs and preferences when providing care. People enjoyed the social aspects of their care which included engaging in a range of activities that were relevant and of interest to them. There were specific staff at the home that provided a range of social activities. People were able to maintain contact with people that were important to them, and visitors were welcomed into the home.
People said they received their medicines when expected. There were mixed views about staff response times when people used their call bells to summon assistance, but people said staff usually responded in a timely manner. People told us staff supported and encouraged them to maintain as much independence and control as possible. People enjoyed a range of freshly prepared food and were provided with drinks and snacks during the day. Vending machines and a pop-up shop in the home enabled additional access to additional snacks, drinks and toiletries if people or visitors required.
People and their relatives were encouraged to share ideas, raise concerns and provide feedback about the care they received and quality standards within the home. Relatives felt there was a good standard of care provided.