Archived: Bright Brains Global Limited

Updated 6 January 2026

The assessment took place on 13 January 2026. Bright Brains Global Limited is a supported living service providing personal care to people with a learning disability and autistic people. At the time of the assessment, 4 people were being supported with personal care. This assessment was to follow on up on breaches found at the previous assessment.

As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The provider had failed to meet this guidance, and this had a major impact on people’s lives, and their human rights.

We found 7 repeated breaches of legal regulations. These breaches related to the lack of person-centred care; people not being treated with dignity and respect and people’s capacity to consent not being undertaken. In addition, safeguarding incidents did not result in looking at how this impacted people, there was unsafe care and treatment including around the management of weights and constipation, poor deployment of staff and lack of staff training, and poor governance. We continued to identify a closed culture at the service.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. This service remains in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we user our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

Updated 6 January 2026

In the main relatives fed back that they felt their family members received safe care. They felt that their loved ones were able to participate in meaningful activities during the day.

However, we continued to find people’s basic human rights were not always upheld and there were practices within the service that were undignified and disrespectful towards people. People were not always being protected from the risk of abuse.

Not all people were supported to be involved in the planning of their care or offered alternative communicate aids to have their voices heard.

For people with a learning disability, the principles of RSRCRC were not met as the model of care provided did not allow people to live empowered lives with maximum choice and independence. People receiving home care were not supported by staff that had appropriate numbers of staff, and the staff training and supervision was lacking. Risks associated with people’s care were not always managed in a safe way.