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HF Trust - Oaktree House Good


Inspection carried out on 9 April 2019

During a routine inspection

About the service:

HF Trust Oaktree House is a residential care home that is registered to provide personal care to seven adults with a learning disability.

The house provided accommodation over two floors with each person having their own bedroom and sharing other facilities. At the time of the inspection seven people were living at the home.

People’s experience of using this service:

People lived in a happy and caring environment and had warm and friendly relationships with the staff who supported them and with each other.

People felt safe at the home and told us staff were always kind. One person said, “Staff are very kind and so are other people.”

People’s independence was promoted by risk assessments which minimised risks but enabled them to take part in activities of their choosing. One person told us, “I like the independence of coming and going as I please, but staff give me the confidence to do that.”

People were cared for by staff who were well supported and competent in their roles. Staff had access to a wide range of training, including training to meet people’s specialist needs. This meant people could be confident that staff had the skills needed to effectively and safely support them.

Care was personalised to each individual because staff knew people well and had information about people’s likes and dislikes. People were involved in planning their care and choosing how they lived their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff worked in a non-judgemental way and respected people’s wishes and lifestyle choices.

People were supported to maintain contact with friends and family and take part in a wide range of activities according to their interests.

People lived in a home were the provider, management team and staff were committed to monitoring standards and planning ongoing improvements to the care people received.

Rating at last inspection: Good (Previous published October 2016)

Why we inspected: This was a scheduled/planned inspection based on previous rating;

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection carried out on 1 September 2016

During a routine inspection

This unannounced inspection took place on 1 September 2016. We returned on 9 September 2016 to complete the inspection. This was HF Trust – Oaktree House’ first inspection since registering in November 2014.

HF Trust – Oaktree House can accommodate a maximum of seven people who have a learning disability.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe and staff demonstrated a good understanding of what constituted abuse and how to report if concerns were raised. Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.

Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet, which they enjoyed. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were caring and supportive. Staff were motivated and inspired to offer care that was kind and compassionate.

There were effective staff recruitment and selection processes in place. Staffing arrangements were flexible in order to meet people’s individual needs. Staff received a range of training and regular support to keep their skills up to date in order to support people appropriately.

Staff spoke positively about communication and how the registered manager worked well with them and encouraged their professional development.

A number of effective methods were used to assess the quality and safety of the service people received and make continuous improvements.