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HF Trust - Oaktree House Good

Inspection Summary

Overall summary & rating


Updated 26 April 2019

About the service:

HF Trust Oaktree House is a residential care home that is registered to provide personal care to seven adults with a learning disability.

The house provided accommodation over two floors with each person having their own bedroom and sharing other facilities. At the time of the inspection seven people were living at the home.

People’s experience of using this service:

People lived in a happy and caring environment and had warm and friendly relationships with the staff who supported them and with each other.

People felt safe at the home and told us staff were always kind. One person said, “Staff are very kind and so are other people.”

People’s independence was promoted by risk assessments which minimised risks but enabled them to take part in activities of their choosing. One person told us, “I like the independence of coming and going as I please, but staff give me the confidence to do that.”

People were cared for by staff who were well supported and competent in their roles. Staff had access to a wide range of training, including training to meet people’s specialist needs. This meant people could be confident that staff had the skills needed to effectively and safely support them.

Care was personalised to each individual because staff knew people well and had information about people’s likes and dislikes. People were involved in planning their care and choosing how they lived their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff worked in a non-judgemental way and respected people’s wishes and lifestyle choices.

People were supported to maintain contact with friends and family and take part in a wide range of activities according to their interests.

People lived in a home were the provider, management team and staff were committed to monitoring standards and planning ongoing improvements to the care people received.

Rating at last inspection: Good (Previous published October 2016)

Why we inspected: This was a scheduled/planned inspection based on previous rating;

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 26 April 2019

The service was safe

Details are in our Safe findings below.



Updated 26 April 2019

The service was effective

Details are in our Effective findings below.



Updated 26 April 2019

The service was caring

Details are in our Caring findings below.



Updated 26 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 26 April 2019

The service was well-led

Details are in our Well-Led findings below.