Your New Smile Harwell

We had previously undertaken an on-site inspection on 16 December 2025 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We found the registered provider was not providing well-led care and was in breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

We undertook a follow up on-site inspection on 13 July 2026.

This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

At our follow up inspection, we found the practice had met not regulations.

There was a lack of effective leadership, and not all risks associated with undertaking of regulated activities had been suitably identified and mitigated.

The practice is in Didcot and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, at the rear of the practice.

The practice had 3 treatment rooms of which 2 were in use.

At the time of our inspection, there was a total of 4 staff, of which there was 1 dentist, 1 hygienist, 1 receptionist and a dental nurse who is also the practice manager.

We spoke to a range of staff during our inspection, including the provider, 1 dentist, 1 dental nurse and a receptionist.

The provider was notcomplying withRegulation 17 – Good Governance.

Full details of the regulationthe provider was not meeting are within the inspection findings below.

We carried out this announced on-site inspection on 16 December 2025.

We found the practice had not met all regulations.

Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice had safeguarding processes, and staff knew their responsibilities for safeguarding.

Staff obtained patients’ consent to care and treatment in line with legislation and guidance.

We found shortfalls in appropriately assessing and mitigating risks in relation to the control of substances hazardous to health, emergency medicines, legionella, equipment maintenance and infection prevention and control.

Although recruitment procedures reflected current legislation, these were not always followed, and oversight should be improved.

The management of fire safety required improvement to ensure national guidance was followed.

Although there are issues to be addressed, the impact of our concerns relates to the governance and the oversight of the risks, rather than a patient safety risk.

The practice is in Didcot and provides private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, outside the practice.

The practice had 3 treatment rooms of which 2 were in use.

At the time of our inspection, there was a total of 3 staff, of which there was 1 dentist, 1 receptionist and a dental nurse who is also the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

The provider was not complying with one regulation. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.