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Inspection Summary


Overall summary & rating

Good

Updated 4 December 2018

Heathcotes (Glenfield), is a care home for a maximum of six younger people with learning disabilities and autism. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service is a detached house with garden. All bedrooms are single rooms with en-suite facilities. At the time of our inspection six people lived in the home.

The service was registered with the CQC prior to the CQC’s publication of ‘Registering the Right Support’ guidance for homes for people with learning disabilities and autism. However, the service provided at Heathcotes (Glenfield), was in-line with best practice identified in our publication.

At our last inspection we rated the service as ‘good’. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. Six people lived at the home at the time of our inspection visit.

The service continued to be safe. Staff understood the risks to people’s health and wellbeing and took action to lessen each risk. There were enough staff on duty to meet people’s needs; and checks had been made on staff before working for the service to make sure they were safe to work with people. People received their medicines as prescribed. The home was clean and tidy and staff understood infection control practice. Premises were well-maintained.

The service continued to be effective. Staff received training to support them work effectively with people who lived at the home. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People had access to different health and social care professionals when required, and good relationships had been formed between the service and those professionals. People received food they enjoyed, and were involved in menu planning.

The service continued to be caring. People received care from staff who were kind, treated them with dignity, and respected their privacy. Staff had developed positive relationships with the people they supported, they understood people’s needs, preferences, and what was important to them. The service supported people to maintain and develop relationships with their family.

The service continued to be responsive. People’s needs were assessed and planned for with the involvement of the person. Care plans were very informative and helped staff understand the complexities of people’s care and support needs. People had opportunities to pursue their interests and hobbies, and social activities were offered. There was a complaint procedure although no complaints had been made to the service since our last inspection. The provider worked to support people when they were near the end of their life.

The service continued to be well-led. The provider and registered manager worked hard to ensure a good quality of service was maintained. The registered manager provided good support to the staff group, and to people who lived at the home. Checks were made to ensure the service met its obligations to provide safe accommodation to people and to deliver care and support which met people’s individual needs.

Inspection areas

Safe

Good

Updated 4 December 2018

The service remains good.

Effective

Good

Updated 4 December 2018

The service remains good.

Caring

Good

Updated 4 December 2018

The service remains good.

Responsive

Good

Updated 4 December 2018

The service remains good.

Well-led

Good

Updated 4 December 2018

The service remains good.