Green Lane Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Care was delivered to people in a person-centred way. Most care plans were detailed and centred around people's needs, however some care records needed additional details. For example, we found one person required variable support from staff to meet their personal care and continence needs; this sometimes included physical intervention conducted by trained staff. The care plan did not fully detail what support was being provided and how it was being used only as the least restrictive measure. We shared these findings with the management team and on our second visit we found improvements in the care records were being completed.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff worked with health and social care professionals to ensure people received joined up care provision and continuity.

A person commented on how they valued the links the home had established with the community. They said, “The home supports with developing links with the local community, for example the local school children are coming in to sing at Christmas and I’ll do karaoke for them.”

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People’s communication needs were assessed and care plans put in place to ensure staff knew how to effectively support people with their communication needs.

People and their relatives were provided with information about the service and other services they could access in formats that met their needs.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider had policies and procedures in place to manage complaints and concerns. We reviewed how this was being managed and found it to be appropriate.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were supported to access the care they required in a timely way. Healthcare professionals confirmed referrals were completed appropriately and in a timely way. Evidence reviewed did not indicate people were discriminated against or not having access to the care they required.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We received mixed feedback from people and relatives about activities. During our visits we confirmed activities were taking place and there was a programme of activities which included outings and events happening at the home. We found improvements were required in the recording of activities at the home.

People were encouraged to be engaged in activities and interests that matter to them. One person enjoyed going out regularly to play bingo and this took place every week. We reviewed evidence detailing how a person benefited from being placed in an all-male unit, improved their mental health and formed positive relationships at the home. The operations manager also told us about the work they had done to apply for the home to be formally recognised as a Veteran Friendly Care Home, “Ensuring that [name of person] and other veterans, receive care that honours their service and provides appropriate support.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Plans were put in place to ensure people received the end of lifecare they wished; this was done with people and relatives. Anticipatory medication was in place to ensure people received dignified care that’s timely and pain free. One person was in receipt of end of lifecare and their health had deteriorated; we reviewed evidence confirming relevant healthcare professionals were involved, medication prescribed, and their nutritional requirements reviewed.