Green Lane Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness,dignityand respect.

This is the first assessment for this newly registeredservice. This key question has been ratedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were treated with kindness, empathy and compassion by staff who respected their dignity. A person told us, “I’ve got a good rapport with them(staff), I can talk to staff. Staff treat me with respect; it is a give and take.” Relatives also shared positives comments about staff. A relative said, “The staff are lovely people. They spend time with[person]and are patient.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

In our observations, we found staff respected people’s choices and preferences and interacted with people in a respectful way. Staff involved people in the care they were receiving and continued communicating with people throughout the delivery of care. The atmosphere at the service was welcoming and relaxed. People told us they felt staff knew them well. A person commented, “Staff adapt things when needed, they put computers down and help.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

There were various areas at the home that people could use and enjoy depending on the activities they wished to be involved in. For example, there sensory room with the decoration linked to the theme of the sea; there were several communal areas, and we found several people enjoying spending time in the communal area at the entrance of the home reading the newspaper and interacting with staff and visiting professionals.

Staff planned and developed activities to improve people’s independence through activities developed at the home and out in the community.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During our visits, we found staff were responsive to people’s requests. We saw people had access to call bells and these were quickly answered by staff. The home manager was monitoring call bell response time to make sure there was a consistent response to people’s needs by staff.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt well supported in their jobs and enjoyed working at Green Lane Care Centre. A staff member said, “We have a lot(of training),it helps us to do the job. Training for specific roles for example medication training for nursing.”

The provider told us about the various community links they had established, there sources available and offered to staff to support their wellbeing.