Green Lane Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care,treatmentand support achieved good outcomes and promoteda good qualityof life, based on best available evidence.

This is the first assessment for thisnewly registered service. This key question has been ratedgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The home manager carried out face-to-face pre-assessments with people and their relatives, to decide if the service could meet people’s needs. Information was also gathered from other healthcare professionals who knew people such as hospital staff, social workers and mental health professionals.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People enjoyed the meals provided at the home. A person commented, “Breakfast is to die for, the chefs are good, varied menu. Lovely Christmas meals.”

People were supported with their nutritional and hydration needs. Staff were knowledgeable about people’s modified diets, when required, and relevant healthcare professionals such as dietitians were involved in making decisions about the safe consistency of people’s meals.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

People and relatives told us staff worked well together to meet the needs of people. A relative commented, “There are excellent standards of care and staff are kind and work well together as a team.” Staff also reported a good culture between the team. A staff member said, “Very good team, all different teams work well, for example manager, carer and cleaning (staff).”

Staff sought advice from relevant professionals in a timely way and when appropriate to meet the changing needs of people. This ensured people’s health maintained or improved.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People’s health was monitored by staff who were in contact with relevant healthcare professionals when needed.

People’s care plans and care records detailed how people should be supported by staff to make sure their health conditions were monitored on a regular basis.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and relatives were involved in reviewing the care to make sure it continued meeting people’s needs and any changes needed were implemented. A relatives commented, “The staff have frequently asked us how things are going, and do we feel that anything needs to be changed.”

Senior and nursing staff were involved in providing care to people and knew about people’s health needs, how to monitor these, and how to involve people and relatives in reviewing care, in line with best practice guidance. A staff member told us, “We ask people what they like. We ask family. Care plans are updated regularly; we have time to check and read them. We need to understand people’s choices.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People told us they made choices about their care and support; and staff sought their consent. A person said, “Staff always say can you do something not you have to do something- its good makes a difference.”

The provider understood how to apply the requirements of the Mental Capacity Act. However, we found come inconsistency in how mental capacity assessments were being recorded. Some people’s records included decisions specific mental capacity assessments for relevant decisions linked to their specific care needs; but for other people we found some assessments needed to be completed. This had been an area already identified by the provider as requiring improvement and there were plans in place to address this.