During an assessment under our new approach
Date of assessment 19 May to 10 June 2026. Bluebird Care (Rotherham) provides homecare support to people living in their own homes. At the time of our assessment there were 20 people receiving support.
The provider, managers and staff demonstrated a very strong commitment to delivering high-quality, person-centred care. People and their families played a central role in decisions and were encouraged to lead the planning and review of their care. They were supported to take positive, well-managed risks, enabling them to achieve meaningful goals and live more fulfilling lives.
There were systems in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team. Care records were accurate, detailed and regularly updated to reflect people’s changing needs, preferences and aspirations.
Safe recruitment processes were followed, and appropriate checks had been undertaken, which made sure suitable staff were employed to care for people. Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.
The service was responsive to people's needs and staff listened to what staff said. People could be confident that any concerns or complaints would be listened to and dealt with.
Systems were in place that continuously assessed and monitored the quality of the service