Barton Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good: This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care plans contained detailed descriptions of people needs wants and wishes. Where people experienced emotional distress, there was clear guidance for staff to follow to support people to de-escalate from heightened emotions.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Visiting professionals told us the staff were responsive and receptive to them, and they worked in collaboration to achieve the best outcomes for people.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. For example, pictorial menus were on display and had been enlarged for people with visual impairment. One person was no longer able to communicate verbally, a communication book was in use which enabled them to continue to communicate their wants, needs and wishes.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. For example, the provider held regular relative and resident meeting, where people were free to share any ideas and suggestions about the service. This had resulted in a recent “gardening day”, where relatives joined with their loved ones and staff to do gardening. This had been very successful and enjoyed by people, following feedback this was now going to be a regular event. A relative said, “There was a Gardening Day, and we had flowers to put in and it was a real family day!” Another relative said, “We did receive a questionnaire, and we said, as is true, this place is very good. I do feel that as family member I am very well informed what is going on here.”

The provider made sure that people could access the care, support and treatment they needed when they needed it. One person told us, “I had both eye cataracts done since I have lived at Barton Lodge. The staff helped me with eye drops and to take me to hospital and back both times. Now I only have glasses for reading, even that was organized from here. I must say they do look after all of us well here.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Reasonable adjustments were made for people where needed. Staff received training in equality and diversity which supported them to understand people’s differences and how best to support them.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. The provider encouraged people to share their end of life wishes and viewed this as a positive contribution to people’s care planning. Care plans were detailed and respectful of peoples wishes.