Barton Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good: This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 85 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff knew people well and we observed staff speak with kindness and compassion. People and relatives told us staff were kind and caring. One person said, “I wouldn’t like to be anywhere else because the staff are lovely, whatever help I need, I get.” A relative said, “I was so distressed when he went into the care but within 24 hours, I wanted to move in myself! Everyone has been wonderful. I like the way they speak to [Person] so respectfully.” Where people were not able to talk to us, we observed staff interactions. We saw people were spoken to respectfully and were treated with compassion by staff.

The provider treated people as individuals, they made sure people’s care, support and treatment met people’s needs and preferences. The provider took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. The provider arranged for the local priest to visit for those that wanted to see them. Where people had specific cultural needs, these were well documented. One person said, “They know me well, what I can do and what I can’t, and they help me keep going."

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were provided regular opportunities to do things that mattered to them. Where people were cared for in their rooms, staff ensured they spend time with them regularly to do the things they enjoyed.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. A relative said, “I have seen staff react to [Person] very quickly.” Another said, “[Person] does not have to wait for assistance, staff come quickly.” One person said, “If I am in pain, [Staff] see on my face and usually they offer paracetamol.” During our on-site visits, we observed call bells were responded to promptly.

The provider always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care. All staff we spoke with talked to us about the support of the management team. Staff provided us with many examples of how the management team had made adjustments or supported them in their roles when they had experienced difficulties in their personal situation. They explained how this support had enabled them to continue working and had given them confidence in their roles. Staff were involved in any changes in the service and consulted for them to share ideas and suggestions.