About the service
Marling Court is a care home providing personal and nursing care for older people, At the time of the inspection, there were 37 people using the service. The provider is Country Court Care Homes 2 Limited and is situated in the Hampton area of south west London.
People’s experience of using this service and what we found
People said they enjoyed the experience of living at Marling Court and staff said it was a good place to work. Everyone thought the home was a safe place to live and work in. Risks to people were assessed, enabling them to enjoy their lives and take acceptable risks, whilst keeping safe. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were enough appropriately recruited staff to meet people’s needs. Medicine was safely administered.
People’s equality and diversity needs were met, and they did not experience discrimination. Well-trained and supervised staff spoke to people in a clear way, that they could understand. People were encouraged to discuss their health needs with staff, and they had access to community-based health care professionals. Staff protected people from nutrition and hydration risks and people were encouraged to choose healthy and balanced diets that also met their likes, dislikes and preferences. The premises were adapted to meet people’s needs. Transition between services was based on people’s needs and best interests.
The home had a warm, welcoming and friendly atmosphere with staff providing care and support in a way people liked. We met staff who were caring and compassionate. We saw many positive interactions taking place between people, staff and each-other during our visit. Staff observed people’s privacy, dignity and confidentiality and encouraged and supported them to be independent. People had access to advocates, if required.
People’s needs were assessed, reviewed and they received person centred care. People did not suffer social interaction, had choices and pursued their interests and hobbies. People were provided with information, to make decisions and end of life wishes were identified. Complaints were investigated and recorded.
The home’s culture was open, positive and honest with transparent management and leadership. The organisational vision and values were clearly set out. Service quality was frequently reviewed, and areas of staff and management responsibility and accountability established. Audits were carried out and records kept up to date. Good community links and working partnerships were established. Registration requirements were met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection and update
The last rating for this service was good (published 15 July 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.