• Care Home
  • Care home

Marling Court

Overall: Good read more about inspection ratings

2 Bramble Lane, Hampton, Middlesex, TW12 3XB (020) 8783 0157

Provided and run by:
Country Court Care Homes 2 Limited

Latest inspection summary

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Background to this inspection

Updated 3 February 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was carried out by 2 inspectors.

Service and service type

Marling Court is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Marling Court is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information the provider sent us about important events as well as looking at intelligence from members of the public. We used all this information to plan our inspection.

During the inspection

We spoke with 4 care staff, the administrator, registered manager and the regional manager. We spoke with 3 people that lived at the home. We reviewed the care files for 3 people and recruitment files for 4 staff. We looked at a range of documents in relation to the management of the service such as audits, premises documentation and incident and accident records. Following the inspection, we received feedback from 4 relatives.

Overall inspection


Updated 3 February 2023

About the service

Marling Court is a residential care home providing personal care to up to 37 people. The service provides support to older people and those with dementia. At the time of our inspection there were 35 people using the service.

People’s experience of using this service and what we found

Potential risks to people were not always effectively managed and recorded to ensure staff always had sufficient guidance.

Medicines were safely administered. Infection control processes were in place. Staff were safely recruited and there were enough staff to meet people’s needs. The provider followed appropriate safeguarding processes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Management had oversight and governance of the service. Audits and surveys were regularly conducted. The service worked in partnership with other services to meet people’s needs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 12 February 2020).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.